Who dispenses my medicines?
Medicines are dispensed by the licensed pharmacy partner that accepts your order. The seller or dispensing pharmacy is identified in the order or invoice.
When do I need a prescription?
A valid prescription is required whenever the medicine or applicable law requires one. The pharmacy may ask for a clearer image or additional verification before accepting the order.
Does adding an item guarantee availability or price?
No. Stock, final price, serviceability, and prescription validity are confirmed before the order is accepted.
Can I change the quantity?
Use the minus and plus controls in the medicine card or cart before checkout. Quantity may be limited by stock, prescription directions, safety checks, or pharmacy rules.
Can I cancel an order?
You can request cancellation before dispensing or dispatch begins. See the Cancellation & Refund Policy for details.
Can medicines be returned?
Correctly supplied medicines generally cannot be returned after delivery. Incorrect, damaged, expired, missing, or tampered-product reports are reviewed under the Returns & Replacements Policy.
How do I track delivery?
Use Track order with the details provided at checkout. Delivery estimates may change if the pharmacy or courier encounters a delay.
How do I get help?
Email contact@teyahealth.com with your order reference. Do not email card data, UPI PINs, OTPs, or passwords.