Cancellation depends on the order stage. Because medicines are regulated goods, an order may no longer be cancellable after the fulfilment pharmacy begins dispensing or dispatches it.
Before pharmacy acceptance
You may request cancellation from the order tracker or through support. A request is not complete until the order status confirms cancellation.
After pharmacy acceptance
Cancellation may be unavailable after prescription validation, dispensing, packing, or dispatch. If the pharmacy can safely stop fulfilment, any applicable refund will exclude charges already incurred and clearly disclosed.
Cancellations by TeyaRx or the pharmacy
An order may be cancelled because a prescription is invalid or unavailable, stock or price cannot be confirmed, the address is not serviceable, payment fails, suspected misuse is detected, or fulfilment would breach applicable law. Any amount captured for an unfulfilled cancelled item will be returned to the original payment method.
Refund processing
Approved refunds are initiated to the original payment method. The time for the credit to appear depends on the bank, card network, UPI provider, or payment processor. Any status or expected date shown in the order tracker is the best current estimate.
Delivered orders
Delivered medicines cannot be cancelled. Issues involving an incorrect, damaged, expired, or tampered product are handled under the Returns & Replacements Policy.
Request support
Email contact@teyahealth.com with your order reference and the reason for your request.