Medicine orders are delivered only where a licensed fulfilment partner and delivery service are available for the customer’s PIN code.
Serviceability
Availability shown during browsing is indicative until the pharmacy validates the order. Delivery may be unavailable for particular medicines, addresses, or PIN codes because of licensing, handling, stock, prescription, or courier restrictions.
Order confirmation
An order is accepted only after required prescription checks, stock confirmation, price confirmation, and payment or payment authorisation. We may contact you if information is incomplete or the pharmacy needs clarification.
Delivery estimates and charges
The checkout or order-confirmation screen will show the available delivery estimate and any charge before you place the order. Estimates are not guarantees and may change because of pharmacy processing, weather, transport disruption, address issues, or events outside reasonable control.
Delivery and inspection
- Provide a complete address and a reachable Indian mobile number.
- An adult recipient may need to accept prescription medicines.
- Inspect the outer package, security seal, medicine name, quantity, and expiry promptly.
- Do not accept a visibly opened or severely damaged shipment where refusal is possible.
Failed delivery
If delivery fails because the address is incorrect, the recipient is unavailable, or required verification cannot be completed, re-delivery and related charges depend on the pharmacy and delivery partner. Perishable or temperature-sensitive products may not be eligible for re-delivery.
Report a problem
Contact contact@teyahealth.com with the order reference and relevant photographs. See also our Returns & Replacements Policy.